Q:

The key to regaining a customer’s confidence is to respond promptly to a customer’s complaint, whether the problem has been solved or not.( )

A .及时答复客户的投诉，认真解决他们的问题，这样才可以提高客户信心。

B .重获客户信心的关键是及时回应客户的投诉，不论问题是否已得到解决。

C .取得客户信赖的途径是经常听取他们的意见，不断提高自己的服务质量。

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正确答案：B

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